Trusted by the
fastest growing brands

Effective Date:

July, 24, 2024

Welcome to Growbee! Your privacy is important to us. This Privacy Policy explains how GROWBEE LTD ("we," "our," or "us") collects, uses, and protects your personal information when you use our services, including our CRM platform, website (growbee.co.uk), and related integrations.

1. Information We Collect

We collect personal and business-related information to provide and improve our services. This includes:

Account Information: Name, email, phone number, and business details when you create an account.Payment Information: Payments are processed via Stripe. We do not store full payment details.Usage Data: Information about how you interact with our platform, including login activity and CRM usage.Integrations & APIs: If you connect third-party apps (e.g., Facebook, Google, Shopify, payment gateways), we may collect necessary data to enable these integrations.Tracking & Cookies: We use Google Analytics, Meta Pixel, and Google Tag Manager to track website usage and improve user experience.

2. How We Use Your Information

We use your data for the following purposes:

To provide, maintain, and improve our CRM services.To process transactions and send billing updates.To offer customer support and technical assistance.To send important updates, security alerts, and service notifications.To analyze usage trends and enhance platform functionality.

3. Data Access & Security

As a CRM provider, we understand the importance of data security. While we have access to customer data as the platform provider, we adhere to the following safeguards:

Limited Access: Our team does not access customer data unless necessary for technical support or troubleshooting.User-Controlled Permissions: Customers can restrict agent access and request remote assistance when needed.Industry-Standard Security: We use encryption, access logs, and authentication measures to protect data.

4. Data Retention

We retain customer data based on industry standards:

Active accounts: Data is retained as long as you use our services.Inactive accounts: After a subscription expires, data will be retained for up to 90 days to allow customers to renew or export their data.Account suspension due to non-payment: Users must renew their subscription before they can access their account and export their data.Data deletion: If users do not renew their subscription within 90 days, their account and all associated data will be permanently deleted.Data export: Users are responsible for exporting their contact data before their subscription ends. Contacts, including names, phone numbers, email addresses, and any custom fields, can be exported in CSV format via the contacts section. Chat history and email communications are not exportable.Users can request data deletion by contacting us at [email protected].

5. GDPR & Your Rights

As a UK-based company, we comply with GDPR regulations. Users have the right to:

Access their data and request a copy of their stored information.Correct or update their data if it is inaccurate.Request deletion of their data when they stop using our services.Withdraw consent from marketing communications at any time.

6. Third-Party Sharing

We do not sell or share your data with third parties for marketing purposes. However, we use third-party service providers (e.g., Stripe for payments, analytics tools) that process data on our behalf under strict confidentiality agreements.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your experience. Users can manage cookie preferences through their browser settings.

8. Account Access & Platforms

Growbee services are offered through multiple domains:

growbee.co.uk – Our main website for UK-based users

growbee.io – Our platform for users in other countries, including India

app.growbee.co.uk – The unified login portal for all users, regardless of their sign-up domain.

Regardless of which website you sign up from, all users will access their accounts through app.growbee.co.uk for CRM usage and management. Your subscription, data, and support will remain consistent across these platforms.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via email or on our website.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

GROWBEE LTD
3 Brickfields Business Park
Old Stowmarket Road
Bury St. Edmunds, Suffolk IP30 9QS
Email:

[email protected]